{"id":458,"date":"2022-03-07T21:03:16","date_gmt":"2022-03-07T21:03:16","guid":{"rendered":"https:\/\/startertemplatecloud.com\/sb01\/?page_id=458"},"modified":"2025-12-17T11:53:23","modified_gmt":"2025-12-17T11:53:23","slug":"faqs","status":"publish","type":"page","link":"https:\/\/gamerdeer.com\/en\/faqs\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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Got a question? We've probably got the answer! The pack is here to help you. If you can't find what you're looking for, contact us directly at hello@gamerdeer.com<\/a> \ud83e\udd8c<\/p>\n<\/div>\n <\/div><\/section>\n\n\n\n

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What is Gamer Deer?<\/h4><\/span><\/span><\/span><\/div>
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Gamer Deer is THE Parisian gaming boutique created by enthusiasts for enthusiasts! We founded our pack with a simple mission: to offer quality gear lovingly selected by real gamers.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Do you offer discounts for streamers or content creators?<\/h4><\/span><\/span><\/span><\/div>
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Do you create gaming content and want to represent the pack? <\/p>\n\n\n\n

We love it! <\/p>\n\n\n\n

Send us an email to hello@gamerdeer.com<\/a> with your username, your networks and your audience.<\/p>\n\n\n\n

If your profile matches the Gamer Deer spirit, we can discuss a partnership and offer you special conditions. Let's go! \ud83e\udd8c<\/p>\n<\/div><\/div><\/div>\n\n\n\n

What are the delivery times?<\/h4><\/span><\/span><\/span><\/div>
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It all depends on what you choose when you order! We offer several delivery options so you can choose what suits you best:<\/strong><\/p>\n\n\n\n

- 24-hour express delivery (UPS\/DHL): your gear arrives the next day, perfect if you're in a hurry to set up!<\/strong><\/p>\n\n\n\n

- Fast 2-3 day delivery (SEUR\/TNT): a good compromise between speed and price<\/strong><\/p>\n\n\n\n

- Standard 3-5 day delivery (GLS\/Colissimo): peace of mind, your parcel arrives in just a few days<\/strong><\/p>\n\n\n\n

Exact prices and delivery times are displayed when you confirm your order. Your order will be dispatched as soon as we receive your payment, and you'll receive a tracking number so you can keep track of your precious items!<\/strong><\/p>\n<\/div><\/div><\/div>\n\n\n\n

What is the response time?<\/h4><\/span><\/span><\/span><\/div>
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We generally reply within 24 hours on working days. If you write to us on a Friday evening, you'll get our reply on Monday (even stags need a rest). For emergencies, specify \u201cHUNTER ALERT\u201d in the subject line of your email!<\/strong><\/p>\n<\/div><\/div><\/div>\n\n\n\n

Can I return or exchange a product?<\/h4><\/span><\/span><\/span><\/div>
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Of course you can! You have 14 days from receipt to change your mind. The product must be in its original packaging, unused and in perfect condition. Contact us at hello@gamerdeer.com<\/a> so that we can send you the returns procedure. You are responsible for the cost of the return, unless we have made a mistake or the product is faulty.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

How can I track my order?<\/h4><\/span><\/span><\/span><\/div>
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As soon as your parcel leaves our forest, you'll receive an email with your tracking number. You can follow it step by step all the way to your den! You'll also find all the details in your customer area on the website.<\/strong><\/p>\n<\/div><\/div><\/div>\n\n\n\n

Can I cancel my order?<\/h4><\/span><\/span><\/span><\/div>
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If you have not yet received the dispatch confirmation email, please contact us urgently at hello@gamerdeer.com<\/a> with your order number. We'll do everything we can to stop the shipment! However, if the parcel has already left, you'll need to receive it and make a standard return (you have 14 days, so don't stress).<\/p>\n<\/div><\/div><\/div>\n\n\n\n

I've received a faulty product. What should I do?<\/h4><\/span><\/span><\/span><\/div>
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Ouch, that's not cool! Contact us immediately at hello@gamerdeer.com<\/a> with your order number and a few photos of the problem. <\/p>\n\n\n\n

We'll find you a quick solution: replacement or refund. And, of course, all return postage is on us. <\/p>\n\n\n\n

The pack never lets its members down!<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Do you deliver outside France?<\/div><\/span><\/span><\/span><\/div>
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Yes, the pack is galloping all over Europe. We deliver to most countries in the European Union as well as to the United Kingdom. Delivery costs and times vary according to your destination and are automatically displayed when you confirm your order.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Are my payment details secure?<\/div><\/span><\/span><\/span><\/div>
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All the way! Your payment is 100% secure thanks to SSL encryption. No bank details are stored on our servers. Your details are as well protected as the legendary loot in your virtual safe.<\/strong><\/p>\n<\/div><\/div><\/div>\n\n\n\n

Are your products guaranteed?<\/div><\/span><\/span><\/span><\/div>
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Absolutely! All our products come with a 2-year legal guarantee of conformity (thanks to French law). What's more, some manufacturers offer their own guarantee. If you have a problem, contact us and we'll sort it out for you.<\/strong><\/p>\n<\/div><\/div><\/div>\n\n\n\n

Can I change my delivery address after placing an order?<\/div><\/span><\/span><\/span><\/div>
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Contact us urgently at hello@gamerdeer.com<\/a> with your order number! If we haven't shipped your parcel yet, we'll be able to change the address. However, once it's shipped, the carrier will no longer be able to change the destination.<\/strong><\/p>\n<\/div><\/div><\/div>\n\n\n\n

How can I contact you if I have another question?<\/div><\/span><\/span><\/span><\/div>
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The pack is always there for you! Send us an email to hello@gamerdeer.com<\/a> and we'll usually get back to you within 24 hours on weekdays. No question is too silly, that's what we're here for!<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n

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